RETURNS & EXCHANGES. START HERE.

 

How do I return something?

  • Enter your order number and email address in the fields above.
  • Follow the instructions and select the items you want to return.
  • You'll receive an email with next steps once request is approved. 
  • A pre-paid return label will be provided (for US Orders). 

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • Items must be in original condition.
  • Include original packaging (tube, tin, pouch),
  • After 30 Days, Contact us for options.
  • Custom or Engraved Items ar not returnable.

 

Are there any charges for return?

  • Zero charges for returns within United States. Woot Woot!
  • Pre-Paid Return Labels are provided at no cost (US Only)
  • Premium/Expedited or Int'l Shipping is non-refundable. 
  • Orders outside the US are responsible for any import/tarrifs/fees
    associated with return shipments. 

 

How soon will I get my Refund or Exchange?

  • For EXCHANGES: Once your original ring is received and inspected, please allow up to two weeks for replacement to ship. 
  • For RETURNS: A credit will automatically be applied to original method of payment within 7-10 days following receipt, inspection and approval of returned prodoct. An automated email confirmation will be provided.